Delivery

1. Shipping Methods: We offer a variety of shipping options to ensure your order reaches you promptly and securely. Delivery times and costs will be displayed at checkout based on your location and selected method.
2. Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
3. Tracking: Once your order is dispatched, you will receive a tracking number to monitor its progress.
4. Delivery Issues: If your order is delayed, lost, or arrives damaged, please contact us at Info@wrap99.co.uk with your order details for assistance.
5. Incorrect Address: Ensure the delivery address provided is accurate. WRAP99 LIMITED is not responsible for delays or non-delivery caused by incorrect address details.

Returns

1. Eligibility for Returns:
   • Returns must be initiated within 14 days of delivery.
   • Items must be in unused, original condition with all packaging intact.
   • Proof of purchase, such as an order confirmation or receipt, is required.
2. Non-Returnable Items:
   • Customized or personalized products.
   • Items that have been used, damaged, or altered.
   • Sale or clearance items unless they are faulty.
3. Return Process:
   • Contact us at Info@wrap99.co.uk to initiate a return.
   • You will receive instructions on how to return the product.
   • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds

1. Refunds will be processed once the returned item is received and inspected.
2. Refunds are issued to the original payment method used during purchase.
3. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

Exchanges

1. Exchanges are allowed for items of the same value, subject to stock availability.
2. To request an exchange, contact us at Info@wrap99.co.uk.

Faulty or Damaged Items

1. If your item arrives damaged or defective, contact us immediately at Info@wrap99.co.uk with photos of the item and packaging.
2. We will arrange for a replacement or refund at no additional cost to you.

Contact Us
For questions or concerns about our delivery and returns policy, please email Info@wrap99.co.uk.

Company Details
WRAP99 LIMITED
Placeholder Address, UK
Company Number: [Placeholder Company Number]