Introduction
At WRAP99, customer satisfaction is our priority. This refund policy outlines the terms and conditions for returns, refunds, and exchanges for purchases made on our website, wrap99.co.uk.

Eligibility for Returns

1. Products must be returned within 14 days of delivery.
2. Items must be in their original condition, unused, and in the original packaging.
3. Proof of purchase, such as an order confirmation or receipt, is required to process any return.

Non-Returnable Items
The following items are not eligible for return or refund:

1. Customized or personalized items.
2. Items that have been used, damaged, or altered after delivery.
3. Sale or clearance items unless they are faulty.

Process for Returns

1. To initiate a return, contact us at Info@wrap99.co.uk with your order details and reason for the return.
2. Once approved, you will receive instructions on how to return the item.
3. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

1. Refunds will be processed once the returned item is received and inspected.
2. Refunds are issued to the original payment method used during purchase.
3. It may take up to 5-10 business days for the refund to appear in your account, depending on your payment provider.

Exchanges
If you wish to exchange an item for a different size, color, or product, please contact us at Info@wrap99.co.uk. Exchanges are subject to stock availability.

Faulty or Damaged Items
If your item arrives damaged or is defective, please contact us immediately at Info@wrap99.co.uk with photos of the product and packaging. We will arrange for a replacement or refund as appropriate.

Contact Us
If you have any questions regarding this policy, feel free to reach out to us at Info@wrap99.co.uk.

Company Details
WRAP99 LIMITED
Placeholder Address, UK
Company Number: [Placeholder Company Number]